I received an email to notify me that I have been granted access to view my care recipient's health records, but I am still unable to do so. What could have happened?

Your care recipient could have changed his or her mind about granting you the access. Please contact your care recipient personally to clarify.

If it is not the above-mentioned case, there may be a technical error in the system. Please try again in the next 3 working days.

Should the problem persist, email us at contact_us@healthhub.sg or call 1800 225 4482 for assistance.

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