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HealthHub Frequently Asked Questions (FAQs)
Caregiver Access
Caregiver and Care Recipient Access

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I am a caregiver for my family members or loved ones. How do I add them as a care recipient in my HealthHub so that I can manage their e-Services and view their health records?
I am already listed as a caregiver for my parents in HealthHub but I am unable to see their user profile when I try to enrol them in Healthier SG. Why is this so?
How do I get access to the health records of my care recipient? What can I do on HealthHub on behalf of my care recipient?
What is this caregiver function about? How many caregivers or care recipients can I add in HealthHub?
How do I remove my care recipient in HealthHub?
I received an email to notify me that I have been granted access to view my care recipient's health records, but I am still unable to do so. What could have happened?
Why do I only see my care recipient's appointments and nothing else?
What types of health records will my caregiver have access to? How do I amend my caregiver’s access to my health records?
How do I revoke consent granted to my caregiver?
I am having trouble granting access to my caregiver. Who can I reach out to for further assistance?

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Where can I find the Caregiver Terms of Use?

You may refer to the HealthHub website at https://www.healthhub.sg/terms-of-use, under Section “7A. Use of Caregiver Module”.

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Would anyone know who I have granted consent to be my caregiver? What if I only want to grant consent to a selected few but not all of my caregivers?
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How do I revoke consent granted to my caregiver?
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Will I be issued with an official receipt for my online payment, either by HealthHub or by the respective healthcare institutions?

HealthHub Frequently Asked Questions (FAQs)