Overview
HealthHub makes managing your medications simple and convenient. You can view your prescription records, request medication refills, and request repeat prescriptions from participating public healthcare institutions, with home delivery or self-collection options.
Important Note
- Please ensure you have enough medication to last until your next appointment
Viewing Your Prescription Records
Your prescription records show medications prescribed for you from selected public hospitals, polyclinics, and other healthcare institutions. They are for reference only and may not contain all the details found in your physical prescription copy.
Step 1
Log in to your HealthHub app, and navigate to prescription records by tapping on Services.
Step 2
Tap Medications.
Step 2.1
Tap Prescription records.
Step 3
You can view your prescription records from the past 12 months that are displayed in descending order. The most recent record appears at the top of the list.
Step 3.1
Tap View details to see prescription details. You can download the records in PDF for your reference.
Important
- Always follow the latest medication instructions from your healthcare professionals (doctors, pharmacists, nurses)
- If you need urgent access to your prescription record, please contact your healthcare provider directly
Understanding Medication Refill vs Repeat Prescription
Medication Refill
Use this when you have:
- An existing and valid prescription (less than one year from issue date)
- Uncollected balance medications remaining
Repeat Prescription
Use this when you have:
- An expired prescription
- Insufficient medication to last until your next appointment
If your prescription has run out, you can submit a request to repeat your prescription. Your request will be sent to the doctor for review. Once approved, you'll need to submit a separate request to refill your medication.
Please ensure your contact details are up to date, as the healthcare institution may need to reach you during this process.
Refilling Your Medication
Follow these steps to submit a request to refill your medication or prescription on HealthHub:
Step 1
Log in to your HealthHub app, and tap Medication refill under Quick Links.
Or navigate to Services > Medications > Medication refill
Step 2
Select the institution that issued your prescription by selecting institution name. Proceed to Step 3 after reading the institution’s T&Cs.
Step 3
Tap on the Prescription ID dropdown.
Step 3.1
Select your Prescription ID.
Step 3.2
Tap Next to proceed.
Step 4
View your medication balance by selecting the prescription or medication you wish to refill.
Tap Select refill option to proceed.
Step 5
Select the refill option that is available for you.
Step 6
Input your name, contact number, and email address as required.
Step 7
Select the preferred option that is available to you to get your medication.
Step 8
Select your preferred payment mode that is available.
Step 9
Verify and check that all details are correct, tap Submit request.
Step 10
Your Refill Request has been submitted. An acknowledgement email will be sent to you.
Requesting a Repeat Prescription
If your medication balance has run out or your prescription has expired, you can request a repeat prescription. This is only applicable for selected institutions.
Step 1
Log in to your HealthHub app, and tap Medication refill under Quick Links.
Or navigate to Services > Medications > Medication refill
Step 2
Select the institution that issued your prescription by selecting institution name. Proceed to Step 3 after reading the institution’s T&Cs.
Step 3
Tap repeat your prescription if your medication has expired or you have insufficient medication to last you till the next appointment. If this option is not available, contact the pharmacy directly.
Step 4
Search and select the clinic from the dropdown list, tap Next.
Step 5
Select the reason for repeat prescription and upload your medication image. Enter medication name, quantity, and duration/unit.
Step 6
Tap Add medication for multiple medications and/ or tap Next to proceed.
Step 7
Input your name, contact number, and email address as required.
Step 8
Verify and check that all details are correct, tap Submit request.
Step 9
Your Repeat Request has been submitted. An acknowledgement email will be sent to you.
Important
All repeat prescription requests are subject to each institution's review and policies. Administrative charges may apply.
Managing Your Requests
Checking Your Refill Status
To check your refill status:
- Log in to HealthHub using Singpass
- Navigate to Services > Medications > Medication refill history
- View the status of your requests
Making Changes Before Submission
Before submitting your request:
- Review all details on the review page
- Tap the pencil icon next to any field you wish to edit
- This will take you back to the relevant page to update information
- Proceed to submit once changes are made
Cancelling Requests After Submission
If you have made the wrong order or need to change your delivery or collection method, you may cancel and resubmit your refill request on HealthHub, provided cancellation is still available.
Step 1
Access your refill history by going to Services > Medications > Medication refill history.
Step 2
On the request you wish to cancel, tap View details.
Step 3
Tap Cancel request to delete your refill request. Submit a new request with correct details.
Key Highlights
Request medication refills before your current supply runs out
- For urgent requests, opt for walk-in collection
- Ensure you have sufficient medication until your scheduled delivery date
- Prescriptions are valid for one year from the date of issue for clinical safety
- Check your prescription expiry date before requesting refills
- All refill requests are subject to pharmacy review
- The pharmacy may contact you to verify your request and ensure the medications are appropriate for your care
- Keep your contact details updated
- Walk-in refills are subject to each healthcare institution's policies. Check with the respective pharmacy before your visit
- Delivery is subject to availability and suitability, some medications may not be eligible
- Check your healthcare institution's website for delivery terms and conditions
Finding Your Institution
Some clinics and specialty centres are grouped under main institutions:
- Child Guidance Clinic (Health Promotion Board)
- Child Guidance Clinic (Sunrise)
- Community Wellness Clinic (Geylang)
- Community Wellness Clinic (Queenstown)
- Institute of Mental Health Clinic B
- NAMS Clinic (Clinic C)
- Sayang Wellness Clinic
- Tan Tock Seng Hospital
- National Centre for Infectious Diseases (NCID)
- AMK Specialist Centre (AMKSC)
- Integrated Care Hub (ICH)
Things to Know
Your prescription record shows medications prescribed for you. HealthHub retrieves records from selected public hospitals, polyclinics, and other healthcare institutions over the past 12 months, with the most recent at
the top.
Records are for reference only and may not contain all details from the prescription copy given to you. Always follow the latest instructions from your healthcare professionals (doctors, pharmacists, nurses).
If you need urgent access to your prescription record, please contact your healthcare provider directly.
No. The displayed information is only a record and NOT a prescription. It cannot be used to purchase medications.
You can view your existing prescriptions with balance medications on HealthHub. For clinical safety, prescriptions are only valid for a year after their date of issue.
Follow these steps:
- Log in to your HealthHub app and tap Medication refill under Quick Links
- Select the institution that issued the prescription. If prompted, select your prescription ID
- You can now view your prescription/medication balance
A Medication Refill applies if you have an existing valid prescription (less than one year from date of issue) with uncollected balance medications, and no changes in dosage since your last collection.
A Repeat Prescription applies if your prescription has expired, or if you have insufficient medication to last until your next appointment. Your request is directed to the relevant clinic and is subject to doctor approval.
Walk-in refills are subject to each healthcare institution’s policies. Please check with the relevant pharmacy before your visit.
To reduce waiting time, we recommend submitting your refill request through HealthHub.
You can collect your medication in person or have it delivered. Place your order at least two weeks before your current supply runs out.
Log in to HealthHub using Singpass and navigate to Services > Medications > Medication refill history to check your request status.
If you cannot view your request status or have not received any updates, please contact the pharmacy of the healthcare institution that issued your prescription.
HealthHub currently does not display appointments from the National Skin Centre.
If you have appointments from other healthcare providers that are not appearing on HealthHub, please contact our support team at contact_us@healthhub.sg for assistance.