Successful payment(s) made will be reflected within 3 working days. For payments that are not successful or pending, please refer to the message shown on the screen to determine the next step.
For National Skin Centre, it might take up to 2 weeks (or longer) for your payment details to be reflected.
Do contact the respective healthcare institution’s hotlines if your payment is still not reflected after 3 working days (or more than 2 weeks for National Skin Centre).
Alternatively, please access and fill in the Payment Enquiry Form according to the Healthcare Cluster of the institution.
Payment Enquiry Form
National Healthcare Group: https://for.sg/asknhg
SingHealth Services: https://for.sg/askshs
National University Health System: https://for.sg/asknuhs