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  1. HealthHub Frequently Asked Questions (FAQ)
  2. Payments & Financial Consents
  3. Refunds

Who should I contact if I have further enquiries on my refund or my care recipient’s refund?

For further enquiries about refunds, please visit https://for.sg/askrefund. You can use this portal to submit your questions and receive assistance with any refund-related matters.

Articles in this section

  • How do I set up my PayNow-NRIC using my banking app to receive refunds for my medical bills?
  • I have submitted a refund on behalf of my care recipient, but I have not received the credit amount refunded to my bank account. How long should I wait?
  • Who should I contact if I have further enquiries on my refund or my care recipient’s refund?
  • How will I be informed if I have successfully submitted my preferred refund method?
  • Why do I see "no credit for refund" after selecting the institution and my care recipient?
  • How can I submit a refund on behalf of my care recipient if I have not set up care recipient relationship in HealthHub?
  • What should I do if my care recipient has passed away and there is a credit balance remaining, but I cannot submit a refund on their behalf?
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