I have submitted a refund on behalf of my care recipient, but I have not received the credit amount refunded to my bank account. How long should I wait?

When you submit a refund request via HealthHub, you're indicating your preferred refund method. Processing times vary depending on the method selected:

  • PayNow-NRIC: Approximately 5 working days to process and reach your bank account.
  • Local bank transfer: Approximately 7 working days to process and reach your bank account.

If you haven't received your refund within the expected timeframe, please visit https://for.sg/askrefund for further assistance.

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