Manage Your Loved Ones Health with Ease

Add and enable caregiver access to view health records and handle digital transactions for yourself, your child, dependents, and loved ones. 

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 Overview

The HealthHub caregiver function allows you to manage healthcare transactions seamlessly for your loved ones. As a caregiver, you can help your family members and dependents with:

  • Managing appointments: View, book, reschedule, and cancel medical appointments
  • Handling payments: Pay medical bills and check CHAS balance
  • Viewing health records: Access discharge summaries, lab results, immunisation records, and medical reports
  • Managing medications: View prescription records and request medication refills
  • Enrolling in programmes: Help with Healthier SG programme enrolment

You can use HealthHub to manage your loved ones' healthcare needs once the caregiver relationship is set up.

Important Changes to Caregiver Access

Caregiver access on HealthHub has been simplified:

  • All newly appointed caregivers will automatically receive full access to their care recipient's health records
  • Permission to access health records is now set to either full access or no access
  • If you appointed a caregiver before 23 November 2025, they will default to full access once you accept and agree to the changes

Adding a Caregiver (For Care Recipients)

Follow these steps to add someone as your caregiver.

Prerequisites

  • Both you and your caregiver are Singapore Citizens or Permanent Residents
  • Both of you are at least 21 years old
  • You have your caregiver's NRIC number
Add a Caregiver (For Care Recipient)

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Step 1

Log in to your HealthHub app, and tap Health Profiles at the bottom navigation bar.

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Step 2

Under "My caregivers", tap Add caregivers or Add new.

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Step 3

Update your particulars to receive notifications and updates on this request.

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Step 4

Input your caregiver's NRIC, display name, and email address. 

An email will be sent to your caregiver.

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Step 5

Check that all details are correct and tap Proceed. Verify your mobile number and tap Proceed again.

You'll receive an SMS notification. Your caregiver will appear under "My caregivers" with a "pending" status.

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Step 6

Your caregiver has to log in to their HealthHub app, and tap the notification icon, then View health profiles.

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Step 7

Find your request in the "Family & friends" section.

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Step 8

Tap Accept to approve your request.

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Step 9

Enter your details (NRIC, display name, and email) and complete verification.

Once verified, your caregiver will be listed under "My caregivers" and can access your health records.

Adding a Care Recipient (For Caregivers)

Follow these steps to help manage someone else’s healthcare.

Prerequisites

  • Both you and your care recipient are Singapore Citizens or Permanent Residents
  • Both of you are at least 21 years old
  • You need your care recipient's NRIC number
Add a Care Recipient (For Caregivers)

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Step 1

Log in to your HealthHub app, and tap Health Profiles at the bottom navigation bar.

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Step 2

Under "People under my care", tap Add loved ones. Choose Family & friends for someone 21 years old and above.

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Step 3

Enter your full name as per your NRIC. This name will be shown to your care recipient to help them identify you.

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Step 4

Input your care recipient’s NRIC, display name, relationship to you, and email.

An email will be sent to them.

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Step 5

Review all details and tap Send Request.

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Step 6

Your care recipient has to log in to their HealthHub app, and tap the notification icon, then View health profiles.

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Step 7

Find your request in the "My caregivers" section.

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Step 8

Tap Accept to approve your request.

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Step 9

Enter your details (NRIC, display name, and email) and complete verification.

Adding Your Child as a Care Recipient

As a parent, you can add your child under Children’s Health to manage their healthcare needs.

Prerequisites

Your child must be below 21 years old and meet either of the following eligibility criteria:

  1. Both you and your child are Singapore Citizens or Permanent Residents OR
  2. Your child is currently enrolled in primary school, secondary school, junior college, or a centralised institute and you are listed as their legal guardian.

    (This excludes students in pre-schools, religious schools, private schools,
polytechnics and universities.)
Add your child as a Care Recipient

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Step 1

Log in to your HealthHub app, and tap Health Profiles at the bottom navigation bar.

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Step 2

Under "My children", tap Add my loved ones.

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Step 3

Follow the prompts to enter your child's birth certificate or NRIC number.

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Step 4

Once successfully added, you can immediately access your child's records and book appointments.

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Step 5

Your child's profile is now added under your Health Profiles dashboard.

Special Situations for Children

Newborns
If you can't add your newborn immediately, wait a few working days for official records to be updated.

Recent PR holders
If you recently received Singapore PR, official records may take time to update.

Adopted children
You can add your child after the Adoption Order is granted and a new birth certificate is issued.

Non-citizens/non-PRs

You can still add your child if they are enrolled in an eligible school and you are their legal guardian.

Managing Your Caregiver Relationships

Remove a Caregiver

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Step 1

Go to Health Profiles 
> My caregivers

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Step 2

Select the caregiver you want to remove.

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Step 3

Tap Remove caregiver.

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Step 4

Your caregiver is now successfully removed.

Remove a Care Recipient

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Step 1

Go to Health Profiles 
> Family & friends 

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Step 2

Tap Update Profile for the person you want to remove.

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Step 3

Tap Remove loved one.

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Step 4

Your Care Recipient has been successfully removed.

What's Changing

We are simplifying caregiver access to make it easier for you to manage your caregivers. To continue giving your caregiver access to your health records, you will need to agree to the new settings. Under the new settings, your caregiver will have either full access or no access to your health records.

Your Existing Caregiver Access Settings

Your caregiver can still access the selected health records from national systems you originally chose to share until the new changes take effect.

If Your Caregiver Loses Access

You can re-appoint your caregiver at any time to restore full access to all your health records.

Key Highlights

List Management

We recommend limiting your caregivers and care recipients to ten people to keep your caregiving list manageable.

Caregiver Advice

  • As the national digital health app, HealthHub relies on official records to verify nationality and citizenship, parent-child relationships, and the legal guardianship of a child
  • Both spouses can add the same child and will be able to view and edit each other's entries
  • You cannot view health records of deceased family members through HealthHub
  • Available functions may change over time

For detailed terms and conditions, visit the HealthHub website at https://www.healthhub.sg/terms-of-use under Section 9: Use of Caregiver Module.

Getting Help

If you encounter issues:

Phone: 1800 225 4482

Email: contact_us@healthhub.sg

Things to Know

Will there be any change to the access to my children's health records?

As a parent or legal guardian, you keep access to all your child's health records. The caregiver access changes do not affect parent-child relationships.

Is my spouse able to view and edit my entries for my child?

Yes. If both you and your spouse have added your child as a care recipient, both of you can view and edit each other's entries.

Why can't I see my parents' user profiles in Healthier SG even though I'm listed as their caregiver in HealthHub?

You can help eligible care recipients enrol in Healthier SG through Health Profiles if both of these apply: 

  • Your care recipient has received the Healthier SG SMS invitation from the Ministry of Health (MOH), sent from the registered sender ID "gov.sg", not a number
  • You have added them under "People under my care" on HealthHub
Why do I only see my care recipient's appointments and nothing else?

Your care recipient may have granted you access to upcoming appointments only. Contact them to update your level of access in HealthHub. 

Note that from 23 November 2025, any newly appointed caregiver will automatically have full access to all their care recipient's health records.

I have recently received my Singapore PR, but I am unable
to add my child in HealthHub to view his health records. What can I do?

If you recently received Singapore PR, official records can take some time to update. If you still can't add your child after a few working days, contact us at contact_us@healthhub.sg for further assistance.

I am the legal guardian/adopted parent of my child. Can I add my child in HealthHub?

Yes, once you have completed the adoption process. After the Court grants the Adoption Order and the Immigration and Checkpoints Authority (ICA) issues a new birth certificate, you can add your child in HealthHub. For more information, visit the MSF Adoption website.

I am not a Singapore Citizen/Permanent Resident (or my child is not a Singapore Citizen/Permanent Resident). Can I add my child in HealthHub to view his records?

Yes, if your child is enrolled in a primary school, secondary school, junior college or centralised institute, and you are listed as their legal guardian.

Would anyone know who I have granted consent to be my caregiver? What if I only want to grant consent to a selected few but not all of my caregivers?

The full list of caregivers whom you have granted consent is only viewable and accessible by you. It is up to your own personal discretion on whom you wish to grant consent to.

Can I view the health records of a family member who has passed away on HealthHub?

No, you cannot view the health records of family members who have passed away. If you need access, contact the healthcare provider where your loved one received treatment. They will guide you through the process.

Where can I find the Caregiver Terms of Use?

You may refer to the HealthHub website at https://www.healthhub.sg/terms-of-use, under Section 9. Use of Caregiver Module.

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